AI Customer Support Software

Choose your monthly
software subscription

Subscribe to Sidetalk, our cloud-based AI customer support software.
Each plan includes an online dashboard, a website chat widget, and monthly AI usage credits.

Many companies have already added Sidetalk AI to their websites.

Kolon Pharm Welcome Top Ranking Golfzon Soedu Busan Startup Investment Agency
Try the AI Support Demo

Starter

For small businesses and solo business owners

22 USD /month
Start a 14-day free trial
800 credits/month
  • Monthly software subscription per chatbot
  • AI chatbot usage included
  • AI agent usage included
  • AI chat widget for your website
  • KakaoTalk Channel and Naver TalkTalk integrations
  • Live chat with your support team
  • No limit on customers who can contact you
  • 800 AI response credits AI answers use credits. The number of credits used depends on the selected AI model. If your credits run out, AI replies pause until more credits are available.
  • Knowledge base capacity: up to 200 A4 pages
  • Unlimited concurrent visitors
  • No long-term commitment
Most Popular

Growth

A scalable AI plan for mid-sized businesses

75 USD /month
Start a 14-day free trial
4,000 credits/month
  • Monthly software subscription per chatbot
  • AI chatbot usage included
  • AI agent usage included
  • AI chat widget for your website
  • KakaoTalk Channel and Naver TalkTalk integrations
  • Live chat with your support team
  • No limit on customers who can contact you
  • 4,000 AI response credits AI answers use credits. The number of credits used depends on the selected AI model. If your credits run out, AI replies pause until more credits are available.
  • Knowledge base capacity: up to 200 A4 pages
  • Unlimited concurrent visitors
  • No long-term commitment

Scale

For businesses with high traffic and data needs

299 USD /month
Start a 14-day free trial
20,000 credits/month
  • Monthly software subscription per chatbot
  • AI chatbot usage included
  • AI agent usage included
  • AI chat widget for your website
  • KakaoTalk Channel and Naver TalkTalk integrations
  • Live chat with your support team
  • No limit on customers who can contact you
  • 20,000 AI response credits AI answers use credits. The number of credits used depends on the selected AI model. If your credits run out, AI replies pause until more credits are available.
  • Knowledge base capacity: up to 200 A4 pages
  • Unlimited concurrent visitors
  • No long-term commitment

Taxes may apply depending on your billing location.

Build your AI support chatbot
without writing code

Every plan gives you access to the Sidetalk software and the features below.

Website Q&A

Use content from your existing webpages to help your AI chatbot answer customer questions.

A Chat Widget That Matches Your Brand

Adjust the chat widget design and colors to match your website.

Automated Forum Replies

Your AI agent replies to new questions posted on your Q&A forum.

Support Dashboard

Access your online dashboard to review conversations, manage your knowledge base, and configure your AI agent.

Enterprise-grade Security and Global-scale Reliability

Protect your data on robust infrastructure built to global standards.

Globally Certified Security Infrastructure

The service runs in a cloud environment designed to meet rigorous global security standards such as ISMS-P, ISO 27001, SOC 2, GDPR, and HIPAA.

Data Isolation and Encryption

Each customer's data is stored separately, and all transmitted information is encrypted for secure protection.

Global-scale Infrastructure

Sidetalk uses infrastructure designed for a 99.99% availability target, helping maintain stable service during traffic spikes or external attacks such as DDoS.

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Four Steps to Go Live

  1. Create a Free Account

    Sign up with your email address

  2. Choose a Plan

    Choose a monthly subscription for your chatbot

  3. AI Setup

    Upload your FAQs and documents, then configure your AI agent

  4. Go Live

    Copy the chat widget code to your website

Talk to Our Team

Have questions about setup or the right plan?
Contact our team to discuss your needs.

Cosmosfarm Software
Email: support@cosmosfarm.com
Download Service Brochure

Frequently Asked Questions

Sidetalk is cloud-based AI customer support software that you access through your account online.
Your subscription provides access to an AI chatbot, a website chat widget, a knowledge base, and a conversation dashboard, with the monthly AI credits listed in your plan.
Sign in to your dashboard to configure your chatbot and copy the widget code to your website. No software download or physical delivery is required.
Yes. Sidetalk can be installed and operated on almost any website.
If you have development knowledge or a technical manager, you can automate even more work through API integrations.
Use AI agents to reduce labor costs and support time while providing tailored information to customers.
You can upload existing chat records, email content, and manuals as TXT, PDF, or CSV files.
AI agents can also be customized to use information from external servers or databases.
Yes. Sidetalk also provides live agent chat.
Additional fees may apply depending on setup method and scope of use.
Good answers start with clear, up-to-date content.
Review conversations in your Sidetalk dashboard, fill in missing information, and update your knowledge base as your business changes.
Sidetalk uses technology that answers based only on the real data your company uploads, helping minimize unsupported hallucinated answers.
If an answer is insufficient because data is missing, you can improve accuracy quickly by monitoring chat history in the admin page and adding the missing information.
Discounts are available for 6-month or 12-month long-term contracts.
If none of the listed plans fit your situation, please contact our support team.
We will help you find the right option.
No. AI usage costs are included in Sidetalk plans.
Usage fees for models such as OpenAI GPT, Anthropic Claude, Google Gemini, and Meta Llama are included.
No separate AI fee is charged beyond your Sidetalk plan.
By default, 1 credit is deducted each time a visitor asks the chatbot a question.
Credits are used per answer regardless of question length or content, but the number of credits deducted may vary depending on the AI model selected.
Yes. You can purchase additional credits as needed.
Available credit top-ups are listed below.

100 credits: USD 3
500 credits: USD 15
1,000 credits: USD 30
5,000 credits: USD 150
Yes. Sidetalk detects the language of a customer's question and responds in that language, even when your source documents are in another language.
Use it to support multilingual customers in the U.S., Canada, and around the world.
Standard monthly plans have no long-term commitment, and you can cancel anytime.
Discounted long-term contracts have separate terms.
Of course. We provide a user guide, and if setup is difficult, you can contact our support team anytime.
We can help with initial setup and confirm that the chatbot works properly.
Yes. Sidetalk encrypts all transmitted data and stores each customer's data separately and securely.
It also operates in world-class data centers with 24/7 security systems.
Yes. Sidetalk is designed on a globally scalable architecture that can respond flexibly to sudden traffic growth.
With an enterprise-grade 99.99% availability target and database technology that handles 10,000 concurrent connections, it helps provide uninterrupted service.