Sidetalk is cloud-based AI customer support software that you access through your account online.
Your subscription provides access to an AI chatbot, a website chat widget, a knowledge base, and a conversation dashboard, with the monthly AI credits listed in your plan.
Sign in to your dashboard to configure your chatbot and copy the widget code to your website. No software download or physical delivery is required.
Cloud-based AI customer support software
AI customer support software For your website, 24/7
Turn your business knowledge into answers for your customers.
Sidetalk is an online software subscription that helps your business automate customer support. Upload your FAQs and documents, add a chat widget to your website, and manage conversations from your online dashboard.
Try the Demo
Start a free trial instantly. No credit card required.
Getting Started
Appointment Scheduling
Product Catalog Updates
Store Locations
Product Questions
Order Tracking
Returns and Exchanges
Employee HR Support
What our customers say
about Sidetalk
"Before Sidetalk, our team was buried in repetitive inquiries. After launch, unnecessary calls dropped by more than 70%. It has been a real breakthrough."
Customer Support Manager
"What we like most is that it accurately explains internal policies without hallucinations. Our response rate for public inquiries at night and on weekends improved significantly."
Public Service Support Staff
"I was surprised that we could build a smart chatbot just by uploading documents, with no development knowledge. Setup was fast and simple."
Operations Manager
Why are so many teams
choosing Sidetalk?
Deflect Repetitive Questions
AI handles repetitive inquiries first and, when needed, connects customers to live agents, sharply reducing support-team fatigue.
Continuous Updates
Experience Sidetalk as it continues to improve through our own day-to-day use.
Dedicated Support
Sidetalk is ready to work alongside your team as a reliable support partner.
Sidetalk is built on the proven engineering and infrastructure expertise behind KBoard, Korea's leading WordPress forum plugin, and Funnelmoa, a specialized WordPress LMS.
No. 1 in Downloads in Korea
KBoard WordPress Forum Plugin
No. 1 in Revenue in Korea
Funnelmoa WordPress LMS
No. 1 in Satisfaction in Korea
Recommended for Custom Web Services
Customers & Technology Partners
Enterprise-grade Security and
Global-scale Reliability
Protect your data on robust infrastructure
built to global standards.
Globally Certified Security Infrastructure
The service runs in a cloud environment designed to meet rigorous global security standards such as ISMS-P, ISO 27001, SOC 2, GDPR, and HIPAA.
Data Isolation and Encryption
Each customer's data is stored separately, and all transmitted information is encrypted for secure protection.
Global-scale Infrastructure
Sidetalk uses infrastructure designed for a 99.99% availability target, helping maintain stable service during traffic spikes or external attacks such as DDoS.
Built for Public Service
A proven AI solution
A proven AI solution
trusted by public-sector organizations in Korea
Public-sector organizations in Korea use Sidetalk
to help answer questions and improve access to information.
Busan Startup Investment Agency
Bupyeong-gu Multicultural Family Support Center
National Institute of Ecology
Streamline Public Inquiries
AI automatically handles repetitive public inquiries,
so staff can focus on important administrative work.
Accurate Policy Guidance
Answers are based on internal policies and official documents,
helping reduce unsupported answers.
Improve Citizen Satisfaction
Always-on support at night and on holidays
helps significantly improve citizen satisfaction.
Transform customer support with AI
Resolve up to 95% of routine questions
Reduce support fatigue by up to 80%
Increase after-hours conversions by up to 2.5x
Sidetalk helps reduce customer wait times
and improve customer satisfaction.
Keep support available
after hours.
A 24/7 AI agent responds while your team rests
Give customers answers at night, on weekends, and on holidays, while your team has time to recharge.
Sidetalk (24/7)
Other Services
Unlike traditional customer-service chatbots,
Sidetalk takes action.
AI identifies important issues and alerts admins
AI analyzes and responds to customer inquiries in real time, alerting the right person only when needed.
Important Alerts
No Such Feature
Keep your support knowledge
as your team changes.
Make onboarding and handoffs easier
Keep policies, FAQs, and support guidance in one knowledge base so new team members can build on what your team already knows.
Follows Your Instructions
Limited Customization
Support customers
in their preferred language.
AI supports multiple languages in real time
Sidetalk detects the language of each question and responds in that language, even when your source documents are in another language. Help customers across the U.S., Canada, and beyond.
Multilingual Support
Requires Hiring Staff
Share your chatbot
anywhere.
Get a dedicated shareable chatbot URL
No website? No problem. Share your chatbot link through messaging apps, social media, blogs, or email to reach customers wherever they are.
Dedicated URL
No URL
One software platform
for your customer support
Knowledge Base Editor
Manage your FAQs, documents, and support knowledge in your Sidetalk dashboard. Review conversations and update your content to improve future answers.
Upload chat history
and customer support data
Upload your existing support content as TXT, PDF, or CSV files so your AI agent can answer questions using information about your business.
Connect your chatbot
to your business systems
If your service has APIs for delivery tracking, reservation lookup, and similar tasks, Sidetalk can integrate with them.
Better support starts here
Give your team room to grow
Choose a monthly software plan, build your knowledge base, and add Sidetalk to your website. Let your AI chatbot handle routine questions so your team can focus on more complex issues.
Get Started in Three Steps
Create a Free Account
Upload Your Content
and Set Up Your Agent
Go Live
Sidetalk helps your team transform work with AI.
We will be with you as you grow.
"I used to stay up every night
handling support for my own services."
Hello, I am Chae Chan, CEO of Sidetalk.
While running multiple online services, I spent countless nights answering the same customer questions, and weekend support alerts became a constant source of stress.
Hiring more staff was too expensive, but handling everything myself left no time to grow the business. Sidetalk began when I started writing code to escape that cycle of support overload and cost pressure.
We built Sidetalk around the lessons we learned over 600 days of running our own support operations.
Now you can step away from support overload and focus on growing your business.
Frequently Asked Questions
Yes. Sidetalk can be installed and operated on almost any website.
If you have development knowledge or a technical manager, you can automate even more work through API integrations.
Use AI agents to reduce labor costs and support time while providing tailored information to customers.
If you have development knowledge or a technical manager, you can automate even more work through API integrations.
Use AI agents to reduce labor costs and support time while providing tailored information to customers.
You can upload existing chat records, email content, and manuals as TXT, PDF, or CSV files.
AI agents can also be customized to use information from external servers or databases.
AI agents can also be customized to use information from external servers or databases.
Yes. Sidetalk also provides live agent chat.
Additional fees may apply depending on setup method and scope of use.
Additional fees may apply depending on setup method and scope of use.
Good answers start with clear, up-to-date content.
Review conversations in your Sidetalk dashboard, fill in missing information, and update your knowledge base as your business changes.
Review conversations in your Sidetalk dashboard, fill in missing information, and update your knowledge base as your business changes.
Sidetalk uses technology that answers based only on the real data your company uploads, helping minimize unsupported hallucinated answers.
If an answer is insufficient because data is missing, you can improve accuracy quickly by monitoring chat history in the admin page and adding the missing information.
If an answer is insufficient because data is missing, you can improve accuracy quickly by monitoring chat history in the admin page and adding the missing information.
Discounts are available for 6-month or 12-month long-term contracts.
If none of the listed plans fit your situation, please contact our support team.
We will help you find the right option.
If none of the listed plans fit your situation, please contact our support team.
We will help you find the right option.
No. AI usage costs are included in Sidetalk plans.
Usage fees for models such as OpenAI GPT, Anthropic Claude, Google Gemini, and Meta Llama are included.
No separate AI fee is charged beyond your Sidetalk plan.
Usage fees for models such as OpenAI GPT, Anthropic Claude, Google Gemini, and Meta Llama are included.
No separate AI fee is charged beyond your Sidetalk plan.
By default, 1 credit is deducted each time a visitor asks the chatbot a question.
Credits are used per answer regardless of question length or content, but the number of credits deducted may vary depending on the AI model selected.
Credits are used per answer regardless of question length or content, but the number of credits deducted may vary depending on the AI model selected.
Yes. You can purchase additional credits as needed.
Available credit top-ups are listed below.
100 credits: USD 3
500 credits: USD 15
1,000 credits: USD 30
5,000 credits: USD 150
Available credit top-ups are listed below.
100 credits: USD 3
500 credits: USD 15
1,000 credits: USD 30
5,000 credits: USD 150
Yes. Sidetalk detects the language of a customer's question and responds in that language, even when your source documents are in another language.
Use it to support multilingual customers in the U.S., Canada, and around the world.
Use it to support multilingual customers in the U.S., Canada, and around the world.
Standard monthly plans have no long-term commitment, and you can cancel anytime.
Discounted long-term contracts have separate terms.
Discounted long-term contracts have separate terms.
Of course. We provide a user guide, and if setup is difficult, you can contact our support team anytime.
We can help with initial setup and confirm that the chatbot works properly.
We can help with initial setup and confirm that the chatbot works properly.
Yes. Sidetalk encrypts all transmitted data and stores each customer's data separately and securely.
It also operates in world-class data centers with 24/7 security systems.
It also operates in world-class data centers with 24/7 security systems.
Yes. Sidetalk is designed on a globally scalable architecture that can respond flexibly to sudden traffic growth.
With an enterprise-grade 99.99% availability target and database technology that handles 10,000 concurrent connections, it helps provide uninterrupted service.
With an enterprise-grade 99.99% availability target and database technology that handles 10,000 concurrent connections, it helps provide uninterrupted service.