Yes. Sidetalk can be installed and operated on almost any website.
If you have development knowledge or a technical manager, you can automate even more work through API integrations.
Use AI agents to reduce labor costs and support time while providing tailored information to customers.
Connect Sidetalk to your website AI Customer Support Chatbot
Upload your FAQs, chat history, and manuals, and automate repetitive support 24/7. Start today without a developer, and let your support team focus on the conversations that matter.
Try the Demo
Start a free trial instantly. No credit card required.
High-performing Try Sidetalk
in Action
Experience Sidetalk as a customer across different service scenarios.
Startup Service Support
Hospital Appointment Booking and Confirmation
Product Registration or Update Request for Admins
Branch Location Guidance
Product Consultation
Delivery Tracking Help
Refund or Exchange Request for an Order
Internal Year-end Tax Settlement Inquiry
Real reviews
from early users
"Before Sidetalk, our team was buried in repetitive inquiries. After launch, unnecessary calls dropped by more than 70%. It has been a real breakthrough."
Customer Support Manager
"What we like most is that it accurately explains internal policies without hallucinations. Our response rate for public inquiries at night and on weekends improved significantly."
Public Service Support Staff
"I was surprised that we could build a smart chatbot just by uploading documents, with no development knowledge. Setup was fast and simple."
Operations Manager
Why are so many teams
choosing Sidetalk?
Deflect Repetitive Questions
AI handles repetitive inquiries first and, when needed, connects customers to live agents, sharply reducing support-team fatigue.
Continuous Updates
Experience Sidetalk as it continues to improve through our own day-to-day use.
Dedicated Support
Sidetalk is ready to work alongside your team as a reliable support partner.
Sidetalk is built on the proven engineering and infrastructure expertise behind KBoard, Korea's leading WordPress board plugin, and Funnelmoa, a specialized WordPress LMS.
No. 1 in Downloads
KBoard Board Plugin
No. 1 in Revenue
Funnelmoa WordPress LMS
No. 1 in Service Satisfaction
Recommended for Custom Web Services
Use Cases & Technology
Enterprise-grade Security and
Global-scale Reliability
Protect your data on robust infrastructure
built to global standards.
Globally Certified Security Infrastructure
The service runs in a cloud environment designed to meet rigorous global security standards such as ISMS-P, ISO 27001, SOC 2, GDPR, and HIPAA.
Data Isolation and Encryption
Each customer's data is stored separately, and all transmitted information is encrypted for secure protection.
Global-scale Infrastructure
Sidetalk uses infrastructure designed for a 99.99% availability target, helping maintain stable service during traffic spikes or external attacks such as DDoS.
Recommended for Public Institutions
A proven AI solution
A proven AI solution
trusted by public institutions
Public institutions that require strict security and reliability
are already innovating with Sidetalk.
Busan Startup Investment Agency
Bupyeong-gu Multicultural Family Support Center
National Institute of Ecology
Streamline Public Inquiries
AI automatically handles repetitive public inquiries,
so staff can focus on important administrative work.
Accurate Policy Guidance
Answers are based on internal policies and official documents,
providing reliable information without hallucinations.
Improve Citizen Satisfaction
Always-on support at night and on holidays
helps significantly improve citizen satisfaction.
Transform customer support with AI
Resolve 95% of repetitive inquiries
Reduce agent workload fatigue by 80%
Increase night and holiday conversion by 2.5x
Sidetalk helps reduce customer wait times
and improve customer satisfaction.
Save on weekend support overtime
starting now.
A 24/7 AI agent responds while your team rests
Day or night, weekends or holidays, repetitive inquiries keep coming in. Now an AI agent with no vacations or off-hours can handle them.
Sidetalk (24/7)
Other Services
Unlike traditional customer-service chatbots,
Sidetalk takes action.
AI identifies important issues and alerts admins
AI analyzes and responds to customer inquiries in real time, alerting the right person only when needed.
Important Alerts
No Such Feature
Even if support staff leave,
customer response gaps stay at zero.
Turn support know-how into AI knowledge without handover stress
Even when staff change, your support knowledge remains. All CS knowledge and response know-how are stored in AI as a lasting business asset.
Can Follow Instructions
Cannot Be Directed
Stop stressing over hiring multilingual support staff,
starting now.
AI supports multiple languages in real time
You do not need to hire separate multilingual staff. Even with Korean source data, AI detects the customer's language and responds fluently in real time.
Multilingual Support
Requires Hiring Staff
Share your chatbot
anywhere.
Get a dedicated shareable chatbot URL
No website? No problem. Share your profile URL through messengers, social media, blogs, email, and more to reach more people.
Dedicated URL
No URL
Skip the complicated setup
and build a professional-grade chatbot from scratch
Data Input Builder
Review AI chat history and immediately add new knowledge data to improve answers.
Upload chat history
and customer support data
Convert chat logs and support data to TXT files, upload them, and Sidetalk can learn and respond right away. We can help with the tricky setup.
Call external APIs
based on each question
If your service has APIs for delivery tracking, reservation lookup, and similar tasks, Sidetalk can integrate with them.
AI Adoption
Now is the right time
Companies that do not actively use AI risk falling behind. Adopt Sidetalk and take the lead in innovation.
Implementation Process
Free Sign-up
Data Input and
AI Agent Setup
Go Live
Sidetalk helps your team transform work with AI.
We will be with you as you grow.
"I used to stay up every night
handling support for my own services."
Hello, I am Chae Chan, CEO of Sidetalk.
While running multiple online services, I spent countless nights answering the same customer questions, and weekend support alerts became a constant source of stress.
Hiring more staff was too expensive, but handling everything myself left no time to grow the business. Sidetalk began when I started writing code to escape that cycle of support overload and cost pressure.
We built the gaps and lessons our team experienced over the past 600 days directly into this solution.
Now you can step away from support overload and focus on growing your business.
Frequently Asked Questions
You can upload existing chat records, email content, and manuals as TXT, PDF, or CSV files.
AI agents can also be customized to use information from external servers or databases.
AI agents can also be customized to use information from external servers or databases.
Yes. Sidetalk also provides live agent chat.
Additional fees may apply depending on setup method and scope of use.
Additional fees may apply depending on setup method and scope of use.
To answer customer inquiries well, AI needs enough data.
At first, your data may be limited, so monitor AI conversations in the Sidetalk dashboard, add missing information, and refine answers over time.
Your ongoing attention makes the AI smarter.
At first, your data may be limited, so monitor AI conversations in the Sidetalk dashboard, add missing information, and refine answers over time.
Your ongoing attention makes the AI smarter.
Sidetalk uses technology that answers based only on the real data your company uploads, helping minimize unsupported hallucinated answers.
If an answer is insufficient because data is missing, you can improve accuracy quickly by monitoring chat history in the admin page and adding the missing information.
If an answer is insufficient because data is missing, you can improve accuracy quickly by monitoring chat history in the admin page and adding the missing information.
Discounts are available for 6-month or 12-month long-term contracts.
If none of the listed plans fit your situation, please contact our support team.
We will help you find the right option.
If none of the listed plans fit your situation, please contact our support team.
We will help you find the right option.
No. AI usage costs are included in Sidetalk plans.
Usage fees for models such as OpenAI GPT, Anthropic Claude, Google Gemini, and Meta Llama are included.
No separate AI fee is charged beyond your Sidetalk plan.
Usage fees for models such as OpenAI GPT, Anthropic Claude, Google Gemini, and Meta Llama are included.
No separate AI fee is charged beyond your Sidetalk plan.
By default, 1 credit is deducted each time a visitor asks the chatbot a question.
Credits are used per answer regardless of question length or content, but the number of credits deducted may vary depending on the AI model selected.
Credits are used per answer regardless of question length or content, but the number of credits deducted may vary depending on the AI model selected.
Yes. You can purchase additional credits as needed.
Available credit top-ups are listed below.
100 credits: USD 3
500 credits: USD 15
1,000 credits: USD 30
5,000 credits: USD 150
Available credit top-ups are listed below.
100 credits: USD 3
500 credits: USD 15
1,000 credits: USD 30
5,000 credits: USD 150
Yes. Even if you train it only on Korean documents, AI can automatically detect the questioner's language and respond fluently in English, Japanese, Chinese, and other languages.
You can use it for global business right away.
You can use it for global business right away.
Yes. You can cancel anytime. Sidetalk has no fixed contract period, except for long-term discount contracts.
Start without pressure and use it for as long as you need.
Start without pressure and use it for as long as you need.
Of course. We provide a user guide, and if setup is difficult, you can contact our support team anytime.
We can help with initial setup and confirm that the chatbot works properly.
We can help with initial setup and confirm that the chatbot works properly.
Yes. Sidetalk encrypts all transmitted data and stores each customer's data separately and securely.
It also operates in world-class data centers with 24/7 security systems.
It also operates in world-class data centers with 24/7 security systems.
Yes. Sidetalk is designed on a globally scalable architecture that can respond flexibly to sudden traffic growth.
With an enterprise-grade 99.99% availability target and database technology that handles 10,000 concurrent connections, it helps provide uninterrupted service.
With an enterprise-grade 99.99% availability target and database technology that handles 10,000 concurrent connections, it helps provide uninterrupted service.
